FAQs
feedback
  1. Top Questions
  2. Freeform
  3. Verify TV Provider
  4. Video Playback Requirements
  5. Video Playback Issues
  6. Freeform Programming
  7. Player Features
Top Questions
  1. What is Freeform?

    Freeform is the new name for ABC Family. Freeform provides you with two ways to enjoy your favorite Freeform shows like Pretty Little Liars & The Fosters: watch full episodes anytime, anywhere in the United States, or Freeform live on your favorite supported device! Sign in with your TV provider* to watch the latest episodes! Don't see your provider listed? No worries — there are still episodes you can watch!

    Where can I get Freeform?

    • Your desktop computer at freeform.com
    • The iTunes App Store on supported Apple devices
    • Google Play or the Amazon Appstore on supported Android and Fire Tablets
    • With the purchase of a Roku

    * You must sign in with a participating TV provider to view pre-selected Freeform programs or to view the Freeform live stream, in the U.S. on your computer or on supported mobile phones and tablets.

  2. Why did you change your name?

    We wanted a name that felt more like us. We're changing our name to be a better fit for our shows and social platforms, which are more targeted to young adults than families.

  3. What's happened to the Freeform site?

    WATCH ABC Family changed its name to "Freeform." That's it, just "Freeform." You'll still be able to watch your favorite shows, directly from the Freeform site and app, and we'll be adding some more cool features too.

  4. Which mobile devices are supported? Are the apps free to download?

    The Freeform app is free to download and is available on the following mobile devices.

    • Apple mobile devices with iOS 8.0 or above
    • Android / Fire Tablets with OS 4.4 or above
    • Apple TV (2nd, 3rd & 4th Gen)
    • Roku

    Devices not supported:

    If your device has the supported version of Adobe Flash listed in our system requirements, you may find that our site works in your mobile browser, but we do not support devices not listed and cannot guarantee that Freeform will work as intended on your device.

  5. What are the minimum system requirements?

    You must have the following minimum computer system requirements in order to play videos:

    1. A high speed Internet connection with sufficient download speeds of 1.5 Mbps or better
    2. Adobe Flash Player 10.2 and above

    Windows

    1. 2.33GHz or faster x86-compatible processor, or Intel® Atom™ 1.6GHz or faster processor for netbooks
    2. Microsoft® Windows® XP (32-bit), Windows Server® 2003 (32-bit), Windows Server 2008 (32-bit), Windows Vista® (32-bit), Windows 7 (32-bit and 64-bit)
    3. Internet Explorer 11.0 and above, Microsoft Edge, Mozilla Firefox 8.0 and above, Google Chrome 17.0 and above, Safari 5.0 and above
    4. 128MB of RAM (1GB of RAM recommended for netbooks); 128MB of graphics memory

    Mac OS

    1. Intel Core™ Duo 1.33GHz or faster processor
    2. Mac OS X v10.6 or v10.7
    3. Safari 5.0 and above, Mozilla Firefox 8.0 and above, Google Chrome 17.0 and above
    4. 256MB of RAM; 128MB of graphics memory
  6. What is a TV provider? How can I find out if my TV provider is participating?

    A TV provider is the company you pay in order to get your television service, like a cable company, a satellite company or a telco (also called a telecommunications company).

    To view participating TV providers available and sign in, select an episode or the "watch live" section. If your TV provider is not listed, don't worry. We're working hard to add more providers in the near future and you can still watch several episodes without signing in.

    You can always contact your provider and ask them to carry Freeform.

    If you have additional questions, please contact us via our online feedback form.

  7. Why am I taken to a cable operator sign-in when I press play?

    For some of our videos, you will need to sign in through your TV provider. All you have to do is select your TV provider from the list, sign in with your username and password, and start watching!

    If your TV provider is not listed, you can contact them and ask them to carry Freeform. If you have additional questions, please contact us via our online feedback form.

  8. Is there an extra cost to access the features of Freeform?

    ABC Family/Freeform is brought to you by your TV providers at no additional cost.

  9. When I'm watching live, why doesn't the programming match what's on my TV?

    Sometimes we have to run different shows & movies than what you see on your TV. Program substitutions may apply.

  10. Does Freeform use my personal or TV provider account information?

    We know your privacy is important to you. Please check out our privacy policy for more info!

  11. Can I access Freeform if I'm traveling or away from home?

    Yes, you can access Freeform from your supported device if you are traveling within the U.S. or its territories and have data access (e.g. 3G, 4G, mobile hot spot).

    Please note that you must have access to a fast Internet connection speed (at least 1.5 mbps or better), otherwise your video playback may be hindered. See system requirements.

  12. Is Freeform available outside the U.S.?

    Freeform is only available if you're physically located within the U.S., or its territories (including Puerto Rico, Guam, Saipan, American Samoa, U.S. Virgin Islands).

  13. I am serving on a U.S. military base located outside of the U.S. Can I still access your service?

    Yes, if you're physically located on a U.S. military base that happens to be outside the U.S. and you are using a military-operated Internet connection (not a commercial Internet provider), then you will be able to access our service.

    If you meet the above requirements but cannot access our service. If you have additional questions, please contact us via our online feedback form.

Freeform
  1. Does this mean you will not air ABC Family programming anymore?

    Freeform will still air your favorite series & movies.

  2. Does this name change mean my favorite shows are being canceled?

    Freeform will still have all your favorite shows, plus we have lots of great new series coming your way!

  3. Will you still air movies?

    Absolutely. Absolutely. Freeform will continue to air your favorite movies.

  4. Do I need cable to watch Freeform?

    You will need a subscription with a TV provider to watch Freeform on your television and to watch select videos on the Freeform site and app.

Verify TV Provider
  1. What if my TV provider is not listed?

    We are continually adding new cable, satellite, and other TV providers. If you don't have an account with a participating TV provider, you can still watch some episodes on Freeform without signing in.

  2. How do I sign in with my TV provider?

    Just select your TV provider from the list, sign in using your username and password, and start watching! If your TV provider is not listed, you can contact them and ask them to carry Freeform. If you have additional questions, please contact us via our online feedback form.

  3. I forgot my username and password. What should I do?

    No worries. Just choose your TV provider from the list, and you'll be taken to their website. Look for a button like "forgot password" and just follow the steps from there.

  4. What if my TV provider and Internet provider aren't the same? Which one do I use?

    Good question! You should use the username and password for your TV provider.

  5. Do I have to sign in every time?

    The short answer is no, but check your TV provider's website to get the scoop as the length of time may vary.

  6. How do I sign out?

    It's easy! Just click the "My Profile" from the menu and then select "sign out".

Video Playback Requirements
  1. How do I install or upgrade the Adobe Flash Player?

    On the computer, our video player requires Adobe Flash 10.2 or above. Download the free Adobe Flash plug-in on Adobe's website.

    http://get.adobe.com/flashplayer

  2. Why do I need to enable Javascript? How do I do this?

    Freeform uses Javascript to improve your viewing experience. Javascript allow us to give you a more robust user interface, which is a fancy way of saying it makes things easier & better when it comes to the way you interact with the content.

    To Enable Javascript – Instructions depending on your browser:

    Google Chrome

    1. Select Chrome in the menu bar.
    2. Choose Preferences.
    3. Click "Show advanced settings…" at the bottom of the browser.
    4. Click Content Settings in the "Privacy section."
    5. Select Allow all sites to run JavaScript in the 'JavaScript' section.
    6. Click Done to update.

    Mozilla Firefox (Mac)

    1. Select Firefox in the menu bar.
    2. Choose Preferences.
    3. Choose Content from the top navigation.
    4. Select the checkbox next to Enable JavaScript.

    Internet Explorer

    1. Select Tools from the top menu.
    2. Choose Internet Options.
    3. Click on the Security tab.
    4. Click on Custom Level.
    5. Scroll down until you see the section labeled "Scripting."
    6. Under "Active Scripting," select Enable and click OK.

    Apple Safari

    1. Open the Safari menu on your browser's toolbar.
    2. Choose Preferences.
    3. Choose Security.
    4. Select the checkbox next to Enable JavaScript.
  3. Why do I have to accept cookies? How do I do this?

    We use cookies to tell you what's new since your last visit, and to store your login info so that you don't have to enter it every time you visit.

    Enable Cookies – Instructions depending on your browser:

    Internet Explorer

    1. Click Start > Control Panel. (With Windows XP Classic View, click the Windows Start button > Settings > Control Panel).
    2. Click Network and Internet.
    3. Click the Internet Options icon.
    4. Select the Privacy tab.
    5. Click Advanced.
    6. Select "Override automatic cookie handling" under the "Cookies" section in the Advanced Privacy Settings window.
    7. Select the "Accept" or "Prompt" option under "First-party Cookies."
    8. Select the "Accept" or "Prompt" option under "Third-party Cookies." (If you select the "Prompt" option, you'll be asked for approval every time a website attempts to send you a cookie.)
    9. In the Internet Options window, click OK to exit.

    Mozilla Firefox for Windows

    1. Click Settings.
    2. Click Privacy in the top panel.
    3. Set "Firefox will:" to "Use custom settings for history."
    4. Check the box next to "Accept cookies from sites" to enable cookies.
    5. Click OK.

    Mozilla Firefox for Mac

    1. Select Firefox from the menu bar.
    2. Select Preferences.
    3. Click Privacy.
    4. Set "Firefox will:" to "Use custom settings for history."
    5. Check the box next to "Accept cookies from sites" to enable cookies.

    Google Chrome for Windows

    1. Click the Tools menu.
    2. Click Settings.
    3. Click "Show advanced settings…" at the bottom of the browser.
    4. Click Content settings in the "Privacy" section.
    5. Select Allow local data to be set to allow both first-party and third-party cookies. If you only want to accept first-party cookies, check the box next to "Block all third-party cookies without exception."
    6. Click Done to update.

    Google Chrome for Mac

    1. Select Chrome in the menu bar.
    2. Choose Preferences.
    3. Click "Show advanced settings…" at the bottom of the browser.
    4. Click Content settings in the "Privacy" section.
    5. Select Allow local data to be set to allow both first-party and third-party cookies. If you only want to accept first-party cookies, check the box next to "Block all third-party cookies without exception."
    6. Click Done to update.

    Apple Safari

    1. Select Safari in the menu bar.
    2. Select Preferences.
    3. Click Privacy in the top panel.
    4. Under "Block cookies" select "From third parties and advertisers."
Video Playback Issues
  1. Video playback stalls or is choppy.

    Make sure you have a good connection for the best video viewing experience. Sometimes you may experience issues if the network is congested, your connection is weak, or when you have too many apps open at the same time.

    Here are a few things you can try to fix the problem:

    1. Confirm that your computer or device meets our minimum system requirements.
    2. Check your Internet download speed. Internet download speeds should be 1.5 Mbps or better. Your Wi-Fi or mobile signal indicator does not correlate to your download speed. There are a number of websites where you can conduct a free "Internet speed test." Do an Internet search.
    3. Refresh your browser and try again.
    4. Drag the rewind scrubber back in time several minutes in the program timeline.
    5. Close other computer applications that may be open at the same time, which can drain memory or processing power.
    6. Disconnect other Internet (e.g. Wi-Fi) connected devices that may be connected at the same time.
    7. Restart your computer and try again.

    If none of the suggestions above solved your problem, please contact us via our online feedback form.

  2. I'm getting an Adobe Flash shared objects error message.

    The Adobe Flash shared objects error message occurs when your Flash storage settings are either too limited or set to "None." In order to resolve this issue, follow these steps:

    1. Navigate to http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager03.html
      1. Uncheck the box "Never Ask Again"
      2. Use the slider to increase your storage settings to "100 KB"
      3. Check the box "Allow third-party Flash content to store data on your computer."
    2. Navigate to http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html
      1. Select "entitlement.auth.adobe.com" and uncheck the box "Never Ask Again"
      2. Use the slider to increase your storage settings to "100 KB"
    3. Reload the Freeform page that you were on.
  3. Why am I getting an "Out of the country" error message?

    Freeform is only available if you're physically located within the U.S., or its territories (including Puerto Rico, Guam, Saipan, American Samoa, U.S. Virgin Islands).

    Also, you must not access Freeform via an anonymous proxy IP address. Please use our online feedback form to submit a ticket if you're incorrectly getting an Out of Country message.

  4. Is there a Customer Service number I can call?

    Sure! We're here to help.

    For questions and feedback related to Freeform shows: 1-818-460 -7477

    For video playback and other technical issues: 1-800-278-8216

Freeform Programming
  1. When are new episodes added?

    New episodes are usually added the day after the air on TV, so it's easy to catch up!

  2. How can I find the TV schedule?

    From your desktop, go to the freeform.com home page and select "schedule" from the menu at the top of the page.

  3. I was watching an episode or movie online, but cannot find it anymore.

    That particular episode or movie may no longer be available. Check back again soon—programming in the Freeform app is updated regularly!

    The expiration for each show, episode, and movie varies, but expiration messaging will appear on each video content one week before it's due to expire.

  4. I want to watch online, but cannot find a Freeform show, episode, or movie that aired on TV.

    Sometimes we have to run different shows & movies on the player than what you have seen on your TV. Don't worry—programming in the Freeform player is updated regularly, so check back again soon!

  5. Where can I watch full episodes if I don't have a participating TV provider account?

    If you don't have an account with a participating TV provider, you can still watch some episodes on Freeform without signing in. Many new episodes are also available for purchase on iTunes, Amazon and other digital retailers, and streaming with participating partners.

  6. What kind of movies do you show?

    We air all kinds of movies—dramas, comedies, love stories, fantasies, classics, and more! To find out about what's airing soon on Freeform, visit our schedule section.

  7. Where can I send fan mail to your stars?

    You can send all your fan letters to Freeform, P.O. Box 698, Neenah, WI 54957-0698. Write the show's name and the actor or actress you want to reach on the outside of the envelope. We cannot promise that anyone will respond to your note, but we will make every effort to ensure that it reaches the intended recipient.

Player Features
  1. Can I resume playing a full episode video from where I left off?

    Yes, if you're on the same computer and Internet browser, the player will automatically remember where you left off and allow you to resume the video you were watching.

    Select the "My Profile" section to see your viewing history and resume your video, if it has not expired.

  2. How do I clear my history?

    It's easy! Just click the "My Profile" from the menu and then select "clear all".

  3. Is closed captioning available?

    Closed captioning is available whenever you are watching full episodes. Click on the "CC" logo on the player controls to turn on or off closed captioning.

    If you're watching Freeform live, most shows have closed captioning available.

    For any issues regarding closed captioning, the best way to contact us is to use our online form to submit a ticket.

    Alternatively, you can contact Khai Tran, Disney-ABC Digital Media, at DigitalClosedCaptioning@abcplayersupport.com. Please include "Closed Captioning" in the subject of your email.

    You may also contact us by phone at 818-962-4096, by fax at 818-450-0493 or by mail at 2300 West Riverside Drive., Burbank, CA 91506. Please note that this is for closed captioning inquiries only.